Education:

Indiana University, Bloomington, IN
Master of Information Science, anticipated May 2012
Completed Coursework: Database Design, Systems Analysis and Design, Introduction to Information Systems
Coursework in progress: Information Architecture, Creation of Information Systems

Saint Mary-of-the-Woods College, Saint Mary-of-the-Woods, IN
Bachelor of Arts, May 2008, Summa cum Laude
Major: Digital Media Communications
Minor: Computer Information Sciences (Core 4 Certification)

Experience:

Computer Consultant (July 2008-Present)
Indiana University Information Technology Services, Bloomington, IN
•  Support software, operating systems, and web applications for users from nine statewide regional campuses via phone, e-mail, chat, or in-person interaction; keep accurate records of each contact, averaging about 150 new contacts per week.
•  Monitor mission-critical systems for issues requiring escalation to second-tier support and generate notices regarding system outages; track existing issues and communicate with service administrators to provide up-to-date information to various campus constituents.
•  Provide basic information about available computing resources and make referrals to other departments as needed.

Junior Webmaster (January 2007 – August 2010)
Shotgun Reviews, Indianapolis, IN
•  Developed new user interface / information architecture plan for pop culture review site, upgrading to a “blog” format from static HTML pages, including searchable content and comment features.
•  Installed and maintained WordPress, created login information for the site’s team of writers, and developed documentation for content creators to assist with the transition.
•  Edited and produced copy for pop-culture-related topics geared at an 18-35, mostly male, “culture buff” audience.

Computer Corps Member (August 2006 – May 2007)
Saint Mary-of-the-Woods College Information Technology Department, Saint Mary-of-the-Woods, IN
•  Gathered information regarding hardware- and software-related issues for faculty and staff computers, then applied necessary fixes quickly whenever possible to ensure minimum interruption to productivity.
•  Met time-sensitive deadlines to ensure necessary classroom equipment was functioning and available; applied updates to “smart” technology; educated faculty and staff regarding use of equipment.
•  Reimaged computers with operating system-level damage and returned them to their users; when necessary, acquired RMA information from various vendors for damaged parts.

Computer Lab Assistant (January 2005 – May 2008)
Saint Mary-of-the-Woods College Digital Media Lab, Saint Mary-of-the-Woods, IN
•  Provided onsite support for lab computers and Digital Media-specific hardware and software on both Macintosh and Windows operating systems.  Kept lab clean and organized and assisted in tracking lab equipment available for student check-out.
•  Assisted in the production of the student bi-weekly newspaper, including troubleshooting printing and network issues in both Adobe InDesign and Quark Xpress.

Layout Editor (August 2004-May 2008)
The Woods Newspaper, Saint Mary-of-the-Woods College, Saint Mary-of-the-Woods, IN
•  Wrote Indiana Collegiate Press Association Award-Winning copy for the student newspaper, including news, features, and advertising.
•  Designed award-winning page, advertisement, and publication layouts, flowed copy, and worked with staff photographers and writers to ensure needed materials were to the editorial staff by deadline.
•  Participated in weekly editorial staff meetings to plan, create, and publish the biweekly student newspaper (circulation of ~1000).

Technical Skills:

Microsoft Office – 2003 and 2007 (including MS Access and Excel)
Windows – XP, Vista, 7
Macintosh – OSX 10.4 and above
Project Management – Microsoft Project, Visio
Adobe Creative Suite 4 – Dreamweaver, Photoshop, Fireworks, InDesign
Web Development – XHTML, CSS, some experience with PHP/MySQL (WordPress, Drupal)