Resume

Higher Education:

Indiana University, Bloomington, IN
Master of Information Science, December 2012

Saint Mary-of-the-Woods College, Saint Mary-of-the-Woods, IN
Bachelor of Arts, May 2008, Summa cum Laude
Major: Digital Media Communications
Minor: Computer Information Sciences

Experience:

Senior NET+ / Campus Bridging Systems Analyst (July 2012-Present)
Indiana University Pervasive Technology Institute, Bloomington, IN
• Provide support, documentation, and outreach for software products provided by the eXtreme Science and Engineering Discovery Environment (XSEDE) to researchers and system administrators who require high-performance compute capability

Campus Bridging Facilitator (April 2012-July 2012)
Indiana University UITS Research Technologies Campus Bridging & Research Infrastructure Unit, Bloomington, IN

Web Developer (October 2010-July 2012)
Indiana University UITS Research Technologies Campus Bridging & Research Infrastructure Unit, Bloomington, IN
• Developed web sites and content for constituents including the Pervasive Technology Institute
• Worked in Drupal 6 / CSS3 / HTML5 in a fast-paced, highly independent environment
• Collaborated with diverse constituents to determine needs and requirements for deliverables

Computer Consultant (July 2008-November 2010)
Indiana University Information Technology Services, Bloomington, IN
• Supported software, operating systems, and web applications for users from nine statewide regional campuses via phone, e-mail, chat, or in-person interaction; kept accurate records of each contact, averaging about 150 new contacts per week.
• Monitored mission-critical systems for issues requiring escalation to second-tier support and generated notices regarding system outages; tracked existing issues and communicated with service administrators to provide up-to-date information to various campus constituents.
• Provided basic information about available computing resources and made referrals to other departments as needed. Created and edited technical documentation for the IU Knowledge Base.

Professional Organizations:

ACM SIGHPC, The Association for Computing Machinery Special Interest Group for High Performance Computing, March 2013 – Present

Technical Skills:

System AdministrationRHEL, Procmail, Zabbix, Nagios, vSphere
Ticketing Systems
Numara Footprints, Best Practices Request Tracker
Project Management – Microsoft Project, Visio
Version ControlSubversion (SVN), GitHub
Web Development – XHTML, HTML5, CSS, PHP, MySQL, PostgreSQL, Regular Expressions, PERL
Content Management Systems – WordPress, Drupal, Joomla!