Higher Education:

Indiana University, Bloomington, IN
Master of Information Science, December 2012

Saint Mary-of-the-Woods College, Saint Mary-of-the-Woods, IN
Bachelor of Arts, May 2008, Summa cum Laude
Major: Digital Media Communications
Minor: Computer Information Sciences (Core 4 Certification)

Experience:

Senior NET+ / Campus Bridging Systems Analyst (July 2012-Present)
Indiana University UITS Research Technologies Campus Bridging & Research Infrastructure Unit, Bloomington, IN
• Support the Rockhopper Penguin on Demand cluster at Indiana University. Organize and help Penguin engineers to complete data transfers, coordinate software install with cluster admins and National Center for Genome Analysis Support, assist new users in creating accounts, refer sales leads where we cannot support them due to restrictions on the service (it is only available to those at a .edu or Federally Funded Research and Development Center [FFRDC])
• Develop and coordinate NET+ Certification profess for Rockhopper cluster with five pilot campuses across the United States
• Run meetings relating to XSEDE Campus Bridging initiatives
• Attend conferences and give talks about campus bridging and the Rockhopper cluster and create professional promotional materials conforming to both Indiana University and Penguin Computing visual identity requirements for dissemination thereat

Campus Bridging Facilitator (April 2012-July 2012)
Indiana University UITS Research Technologies Campus Bridging & Research Infrastructure Unit, Bloomington, IN

Web Developer (October 2010-July 2012)
Indiana University UITS Research Technologies Campus Bridging & Research Infrastructure Unit, Bloomington, IN
• Develop web sites and content for constituents including the Pervasive Technology Institute
• Work in Drupal 6 / CSS3 / HTML5 in a fast-paced, highly independent environment
• Collaborate with diverse constituents to determine needs and requirements for deliverables

Computer Consultant (July 2008-November 2010)
Indiana University Information Technology Services, Bloomington, IN
• Supported software, operating systems, and web applications for users from nine statewide regional campuses via phone, e-mail, chat, or in-person interaction; kept accurate records of each contact, averaging about 150 new contacts per week.
• Monitored mission-critical systems for issues requiring escalation to second-tier support and generated notices regarding system outages; tracked existing issues and communicated with service administrators to provide up-to-date information to various campus constituents.
• Provided basic information about available computing resources and made referrals to other departments as needed. Created and edited technical documentation for the IU Knowledge Base.

Junior Webmaster (January 2007 – August 2010)
Shotgun Reviews, Indianapolis, IN
• Developed new user interface / information architecture plan for pop culture review site, upgrading to a “blog” format from static HTML pages, including searchable content and comment features.
• Installed and maintained WordPress, created login information for the site’s team of writers, and developed documentation for content creators to assist with the transition.
• Edited and produced copy for pop-culture-related topics geared at an 18-35, mostly male, “culture buff” audience.

Computer Corps Member (August 2006 – May 2007)
Saint Mary-of-the-Woods College Information Technology Department, Saint Mary-of-the-Woods, IN
• Gathered information regarding hardware- and software-related issues for faculty and staff computers, then applied necessary fixes quickly whenever possible to ensure minimum interruption to productivity.
• Met time-sensitive deadlines to ensure necessary classroom equipment was functioning and available; applied updates to “smart” technology; educated faculty and staff regarding use of equipment.
• Reimaged computers with operating system-level damage and returned them to their users; when necessary, acquired RMA information from various vendors for damaged parts.

Computer Lab Assistant (January 2005 – May 2008)
Saint Mary-of-the-Woods College Digital Media Lab, Saint Mary-of-the-Woods, IN
• Provided onsite support for lab computers and Digital Media-specific hardware and software on both Macintosh and Windows operating systems. Kept lab clean and organized and assisted in tracking lab equipment available for student check-out.
• Assisted in the production of the student bi-weekly newspaper, including troubleshooting printing and network issues in both Adobe InDesign and Quark Xpress.

Layout Editor (August 2004-May 2008)
The Woods Newspaper, Saint Mary-of-the-Woods College, Saint Mary-of-the-Woods, IN
• Wrote Indiana Collegiate Press Association Award-Winning copy for the student newspaper, including news, features, and advertising.
• Designed award-winning page, advertisement, and publication layouts, flowed copy, and worked with staff photographers and writers to ensure needed materials were to the editorial staff by deadline.
• Participated in weekly editorial staff meetings to plan, create, and publish the biweekly student newspaper (circulation of ~1000).

Continuing Education:

Supercomputing in Plain English, in process Spring 2013
U101 Unix Desktop Essentials, completed Spring 2011

Professional Organizations:

ACM SIGHPC, The Association for Computing Machinery Special Interest Group for High Performance Computing, March 2013 – Present

Technical Skills:

Ticketing Systems Numara Footprints, Best Practices Request Tracker
Microsoft Office
Operating Systems - Windows, Macintosh, Linux
Project Management – Microsoft Project, Visio
Version Control - Subversion (SVN)
Adobe Creative Suite 5 (and earlier)– Dreamweaver, Photoshop, Fireworks, InDesign
Web Development – XHTML, HTML5, CSS, PHP, MySQL, PostgreSQL, Regular Expressions, PERL
Content Management Systems – WordPress, Drupal, Joomla!